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406 Not Acceptable URL
This error message is thrown because your server is configured to not accept '%' characters in URLs. This server configuration is related to the mod_security rules enabled on the server and are us...
Drop-Down Menus Are Not Working
When none of the dashbar items are showing drop-down menus (Add Campaign, Stats, Reports & Settings) in your instance of CPV Lab, Please make sure your server meets the following requirements: ...
Fatal error: Call to undefined function mb_detect_encoding()
This is caused by the mbstring extension being disabled. Contact your web host and tell them to enable mbstring and send them the error message…they’ll know what needs to be done. It’s an eas...
CPV Lab URL's formatted as: "http://_/base.php?c=1&key=xxxxxx"
If you're having a problem with your CPV Lab URL's and they're showing up as "http://_/base.php?c=1&key=xxxxxx" it seems like your server is not sending the required information in the $...
Database Backup Error
If you get this error when you try to backup your CPV Lab Database: ‘Fatal error: Maximum execution time of 30 seconds exceeded in /home/xxxxx/public_html/xxxxx/lib/dbbackup.php on line 0′ ...
Cannot Delete Campaign
If you try to click on the “Delete” button in campaigns page to delete a campaign and it doesn’t work, check the following items: 1. On your Computer 1.1 Java Script is enabled 2. CPV Lab W...
Login Error - The application requires an active internet connection
If you get this error message while logging in: "The application requires an active Internet connection" This error message occurs when your host turn off or blocks the license check c...
The maximum number of domains for this application has been reached
Sometime while logging as usual to your instance of CPV Lab, you may get this error message: “the maximum number of domains for this application has been reached” This is usually due to changes ...
Fatal error: Maximum execution time of 30 seconds exceeded
When viewing: Stats>Overall campaign performance, you may get this message: "Fatal error: Maximum execution time of 30 seconds exceeded in…" This happens when collecting your data...
Overall campaign performance error: Maximum execution time of 30 seconds exceeded
Sometimes, specially when you have a relatively big mount of data in the stats, you may get this message when you open Stats>overall campaign performance: Maximum execution time of 30 seconds ex...
Images Not Showing
If you are installing CPV Lab on an add-on domain, you may find that there are no images displayed on campaigns and other pages although you have all permissions properly set. If this is the issue...
Can't connect to the database
If you see a message that says "Can't connect to the database" when logging in to your instance of CPV Lab: -Check with your host and ask if they've changed the database password. -If...
Alerts app won’t connect
If you are trying to connect to the CPV Lab alerts app, and you suddenly get an error message which says: “The login data are incorrect” You need to make sure that you enter the correct url of y...
Offer URL is not redirecting and extra code appears
When testing your campaign, if the offer URL gives a blank or error page and you notice that there are extra characters appended to the end of URL like: t1c8qrco_34_16660, that is because you have the...
Request Timeout error when trying to login
When you are trying to login to your CPV Lab domain and you are waiting too long after entering the username/password and then you get Request time out error message, you should contact your server ad...
Invalid License
When you get an 'Invalid license' error message while logging in to your instance of CPV Lab after installation, you need to make sure that the email address you used to purchase CPV Lab is located in...